Business Continuity Plan

Our business continuity plan is designed to minimize the effects of any significant business interruption and associated impacts and enable critical operations to resume quickly in the event such an interruption occurs. Since the timing and extent of significant business disruptions are by nature unpredictable, we have developed a flexible plan that will enable us to respond to actual events appropriately.

Contacting Us

Should a business disruption affect our Overland Park headquarters, your primary contact is your financial professional. If your financial professional or his or her division office experiences a business disruption, please contact us at 1.800.777.6472. If you are unable to call, go to for instructions on obtaining account information.

Our Plan

Our first objective, should a business disruption occur, is safeguarding our employees and property so that we can quickly recover and resume business. Other objectives include assessing operations, protecting records and meeting our investors’ service and investment needs. Specifically, our plan addresses:

  • Data backup and recovery
  • Mission-critical systems
  • Financial and operational assessments
  • Alternative communications
  • Alternate physical location of critical employees, suppliers, contractors, banks and counter-party impact
  • Regulatory reporting
  • Providing clients access to their funds and securities if we are unable to resume business.

The transfer agent backs up required records in a separate facility. While any business disruption would create unique challenges, based on such factors as the time of day and severity of the disruption, our objective is to restore operations, complete existing transactions and accept new transactions and payments as soon as possible. Your orders and requests for funds could be delayed during this period.

Varying Disruptions

Disruptions can vary in scope and severity. In the event that a disruption occurs at our firm, or affects the business district, city or even the region in which we are located, we have will temporarily transfer our mission-critical operations to an off-site location outside of the affected area. Should such a move become necessary, we will provide information on You can also reach us at our Client Services number (1.800.777.6472) for additional information on how to contact us. If a disruption is severe enough to prevent us from remaining in business, we will take all necessary steps to assure you prompt access to your funds.